HOW DO I ORDER?
All orders to be emailed to email@example.com with a Purchase Order number, quantities of products required, sizes, colours, designs and associated drawings (if applicable) and delivery address.
WHAT ARE THE LEAD TIMES?
Generally we work to a 4 week lead time, however, in the summer months of July, August and September this can be extended to 5 or even 6 weeks (depending on workload). Lead times will be confirmed in writing at the point of order.
CAN I MODIFY AN EXISTING DESIGN THAT I'VE SEEN ON YOUR WEBSITE?
As we are true manufacturers, we can, in most instances, make alterations to sizes, heights and even tube specifications. However, in order to do this, we may require a minimum order quantity.
WHAT RAL COLOURS ARE AVAILABLE?
We hold over 60 different RAL colours and specialist powders in stock, and 3 different finishes;
DO YOU OFFER ANTIBACTERIAL/ANTIMICROBIAL PAINT?
Yes, most of our finishes are available with this extra ingredient, however this may denote a surcharge.
CAN I ORDER COMPLETE TABLES WITH TOPS?
We work closely with our sister company Thirsk Tables and can offer a whole range of laminate and solid timber table tops. In order to reduce the risk of damage in transit we normally deliver all tops loose or on a pallet and not fixed to the table frames. It is the responsibility of the customer to fix the table tops to the frames.
CAN YOU MAKE CUSTOM DESIGNS?
A large proportion of our business focuses in making customers' own designs, whereby we are supplied with detailed technical drawings. Minimum batch quantities may apply for bespoke orders.
HOW ARE THE FRAMES DELIVERED?
We have our own van, 7.5T lorry and 18T lorry - none of which are branded.
CAN YOU DELIVER DIRECT TO SITE?
We can deliver direct to site (in our non-liveried vehicles), using our customers paperwork, but this must be agreed when the purchase order is placed. This is only tailgate delivery service and our "Delivery access form" must be filled out so that delivery goes as smoothly as possible.
HOW MUCH DOES IT COST FOR DELIVERY?
Delivery charges vary and are dependent on the purchase order quantity, delivery location and any specific requests.
DO YOU EXPORT?
We do a small amount of work for export, but minimum batch quantities do apply. Each enquiry is dealt with on an individual basis.
DO YOU MAKE PRODUCTS FOR EXTERNAL/OUTDOOR USE?
A number of our products can be treated for external/outdoor use. The standard finish for this is a specialist coating of external grade powder followed by a polyester powder top coat.
DO YOU SUPPLY TO THE GENERAL PUBLIC OR DIRECT TO THE END USER? - OFFICE/SCHOOL/RESTAURANT?
Unfortunately, we do not supply directly to the general public, or indeed the end-user.
CAN'T FIND THE ANSWER TO YOUR QUESTION HERE???
Please feel free to contact us by telephone: 01845 578500 or by email: firstname.lastname@example.org